Insurers Plot Familiar Priorities in the Year Ahead

...Strong information technology capabilities continue to be a critical factor in this information industry. Insurers count on IT to help them provide:

* Better distributor service (e.g., agent portal and policy admin projects)
* Better customer service (e.g., customer portal and customer relationship management projects)
* More rapid product introduction (e.g., policy administration system projects)
* Better insights based on data analysis (e.g., business intelligence and policy administration projects)
* More efficient workflows (e.g., projects in claims, underwriting and business process management)
* Acceptable compliance and security (e.g., business intelligence projects)...

Information Management: Insurers Plot Familiar Priorities in the Year Ahead