Online Customer Service: Insurance Industry Struggling to Keep Pace

In a report that analyzed 47 health care, life and health, and property & casualty insurer Web sites, the insurance industry slipped slightly in its Customer Respect Index (CRI), according to The Customer Respect Group, Inc., an Ipswich, Mass., research and consulting firm that focuses on how corporations treat their online customers. The findings, from its Fourth Quarter 2005 Online Customer Respect Study of Insurance firms, represent the fifth such study conducted on insurers.

Online Customer Service: Insurance Industry Struggling to Keep Pace
Source: Insurance Networking News
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